Introduction
Pathways to Wellbeing respects your privacy and is committed to protecting the personal information you provide. This policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 2020 (New Zealand).
What personal information we collect
We may collect personal information including but not limited to:
- Name
- Contact details (email, phone number, address)
- Date of birth
- Health information (where relevant to services provided)
- Appointment history
- Payment information
How we collect personal information
We collect information through:
- Online forms
- Appointment bookings
- Direct communication (email, phone, in-person)
- Website interactions (via cookies or analytics tools)
Why we collect personal information
We collect your information to:
- Provide health and wellbeing services
- Manage bookings and client communication
- Process payments and issue receipts
- Comply with legal and regulatory obligations
- Improve our services and website experience
Disclosure of personal information
We do not sell or rent your personal information. We may disclose your information to:
- Professional advisors (e.g. accountants, legal representatives)
- Third-party service providers (e.g. appointment software, secure payment gateways)
- Regulatory bodies where legally required
How we store and protect your information
Your personal information is stored securely using a cloud-based client management system. We take reasonable steps to protect it from misuse, loss, unauthorised access, or disclosure.
Website analytics and cookies
Our website uses Vercel Web Analytics and Speed Insights to understand traffic and improve performance. These tools are privacy-friendly and do not use cookies to track you across websites. You can disable cookies at any time via your browser settings.
Access and correction
You may request access to or correction of your personal information by contacting us athello@pathwaystowellbeing.co.nz.
Complaints
If you have a concern or complaint about how your information is handled, please contact us first athello@pathwaystowellbeing.co.nz. If unresolved, you can lodge a complaint with the New Zealand Office of the Privacy Commissioner viaprivacy.org.nz.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
Contact us
For questions about this policy, please contact Pathways to Wellbeing athello@pathwaystowellbeing.co.nz.